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Deputy IT Manager for Applications

Category: Staff Positions
Type: Full Time

Job Responsibilities:

  • Consult with users and management to conduct information assessments to determine user needs and search for appropriate solutions to meet business requirements.

  • Coordinate with external vendors for the acquisition, maintenance and support of information technology applications.

  • Install, configure, test, document, administrate, maintain, integrate, and support different enterprise systems at Nile University including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.

  • Identify and set the configuration items for different systems and verify their completeness & correctness.

  • Manage the ability to continue providing a pre-determined & agreed level of IT services.

  • Provide front-end application support to clients whether through phone calls, emails, ticketing systems, or face-to-face enquiries.

  • Develop and document operational procedures and users’ manuals.

  • Manage change requests & determine the need to perform a system change whenever needed through standard procedures.

  • Identifying opportunities that can improve the efficiency of the business and technical processes

  • Recommend and ensure the standard implementation of policies, procedures, and operations with support personnel for different services and ensure their consistency with Nile University policies.

  • Works under the general direction of senior management and provides different reports upon request.

Qualifications and requirements:
Education and experience:

  • Bachelor's degree in computer science or a related field.

  • Master’s degree in a related field is a plus.

  • At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.

  • ITIL knowledge is a plus.

Technical skills:

  • Expert in enterprise systems including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.

  • Ability to understand new software packages or hardware equipment & fast enough to learn new technologies.
  • Proficient in using Local Area Networks, Metropolitan Area Networks and Wide Area Networks connectivity.

Soft skills:

  • Creative skills to identify and define user enterprise needs and turn them into workable plans and automate processes.

  • High internet searching capabilities.

  • Aggressive problem diagnosis and creative problem-solving skills.

  • Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.

  • Good command of English.

  • Determines when issues should be escalated to a higher level.

  • Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.

  • Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.

  • Work under general supervision.

 

   If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
   Please mention ( Deputy IT Manager for Applications ) in the subject field.