Student Support Specialist

Job Summary

The Student Support Specialist position is the primary and initial point of contact for new and continuing students. This contact will include interactions in person, telephone, email and video conferences. This position provides excellent customer service to students and parents. The successful candidate will be detail-oriented, energized and motivated to give detailed and accurate responses to students while contributing to a friendly office environment.

Job Description

• Serve as a central point of contact for prospective students, applicants, and current students.
• Provide information in response to questions in all areas of the University schools, including all programs, services, resources, policies, and procedures.
• Execute proactive outreach to all inquiries and provide timely and accurate communication of important information to students, faculty, and staff.
• Provide pre-advising and serve as registration resource for students.
• Track and utilize data related to prospective student admission applications, new student registration processes, and new student preparations for matriculation at University College.
• Facilitate basic technical support for students in the scope of university systems and applications.
• Coordinate resources and provide proper hand off to other service areas at University schools to achieve a seamless customer service experience.
• Strengthen relationships with prospective and current students through cultivation of inclusive environment.
• Serve as a bridge to the Finance Department, guiding adult learners through tuition payment plans, corporate discounts, and available financial aid options.
• Deliver culturally nuanced, bilingual communication (English and Arabic) to ensure clear understanding of academic standards and university systems.
• Act as a primary point of contact for student crisis intervention, routing students to academic advisors, psychological counseling, etc.
• Provide outreach to current students to achieve higher student retention.
• Maintain thorough knowledge of course, programs, and departments and maintain relationships with program liaisons.
• Communicate feedback and express ideas about opportunities to meet student needs. Lead implementations of approved improvements to processes and procedures.
•  Manage office space and professional appearance to portray NU as the premier provider of Adult Education.
• Perform any additional new tasks assigned by management that are within the same specialty and nature of daily work.

Job Requirements

• Bachelor’s degree in any related field required.
• Minimum of 2 years of relevant experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem solving skills.

   If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
   Please mention (Student Support Specialist) in the subject field.