Program Description 

Industrial and Service Systems Engineers and Managers (ISEMs) are those who understand the design, operation, inspection, management, competitiveness and economic sustainability of enterprise systems, and the integration of those activities and functions. According to the Institute of Industrial Engineers (IIE), ISEM’s combine the abilities of engineers and managers. ISEMs draw upon the knowledge of mathematics, physical and technical engineering sciences combined with management behavioral sciences to function as problem solvers, innovators, designers, coordinators, and systems integrators. Industrial and Service Systems Engineers practice in all phases of manufacturing industries, service industries and government agencies. They design and coordinate components of plant facilities, man-machine systems, material handling systems, information systems, computer-controlled systems, and inventory systems. In addition, they analyze costs and economic feasibility, human abilities and needs, jobs and work measurement, and mathematical models of systems. The background, experience and training of Industrial and Service Engineers give them wide acquaintance with industrial problems. Service science, engineering and management is a relatively new discipline that focuses on bringing together ongoing work in computer science, operations research, industrial engineering, business strategy, management sciences, social and cognitive sciences, and legal sciences to develop the skills required in a services-led economy. Industrial and service engineers understand the role of technology, innovation and entrepreneurship in wealth creation and sustainable competitive advantage. The curriculum in Industrial and Service Engineering and Management emphasizes understanding of industrial systems and service systems. Industrial systems include ,but are not limited to : Automotive, Aerospace, Apparel, Basic metals, Beverages, Building materials, Chemicals, Computers, Appliances, Electronics, Equipment, Fabricated metals, Food processing, Glass, Ceramics, heavy machinery, Paper, petroleum refining, Pharmaceuticals, Plastics, Power utilities, Publishing, Textiles, Tire and rubber, Wood and furniture. Service Systems include, but are not limited to: Banking, Education, Communication, Financial services, Government, Health and medical, Hotel, Information, Communication, Insurance, Repair and maintenance, Restaurant, Retail trade, Transportation, Wholesale trade, and Warehousing. M.S. or Ph.D. degrees are also offered in an integrated manner with the B.Sc. degree. ISEM’s possess versatile background and have very broad professional employment opportunities including design and management responsibilities of any industrial and service enterprise.


Program Objectives

To educate undergraduates in the basic principles and modern practices of the field of industrial and service engineering and management, and train our students to think independently, to master the systematic approach to problem solving, and to have a keen awareness of the role of engineering in a modern technological society.

  • The main objective of the program is to produce and qualify graduates that: Demonstrate the ability to design, develop, implement, and improve integrated systems that include people, materials, information, equipment and energy.
  • Understand the engineering relationships between the management tasks of planning, organization, leadership, control, and the human elements in production, research and service organizations.
  • Comprehend and handle the integration of technological resources in a business enterprise for competitiveness and sustainability.
  • Provide strong ties and linkages between the local economic sectors and industrial communities with the department graduates in areas related to research, hands-on training, and field investigations.
  • Emphasize risk assessment and the impact of economic and process decisions uncertainties in industrial and service sectors.
  • Understand the importance of safety and sustainable economic and environmental development in the process of wealth creation and improving quality of life.
  • Understand the value of innovation, entrepreneurship and the creation of new ventures.
  • The responsibility of achieving this objective is carried out by industrial and service engineering faculty experienced in the management of engineering and technical activities.


The Industrial and Service Engineering and Management curriculum allows students to develop particular areas of specialization. The areas include:

  • Production and manufacturing
  • Engineering Management
  • Service Engineering and management
  • Human Factors and ergonomics
  • Logistics and supply chain management
  • Quality engineering and management


The curriculum also permits the ISMEs to:

  • Have the interpersonal and other skills and general engineering knowledge necessary to function in a multi-disciplinary team.
  • Identify, formulate, and solve Industrial engineering problems.
  • Develop an understanding of professional and ethical responsibility.
  • Master written and verbal communication skills on both technical and non-technical levels.
  • Gain broad general education necessary to understand the impact of engineering solutions in a global social context.
  • Recognize the need for and an ability to engage in life-long learning.
  • Gain knowledge of contemporary issues.
  • Utilize fundamental tools of Industrial Engineering including computer simulation, facility planning, inventory management, design and management of manufacturing facilities and products.


Important Links

industrial and small business engineering